Chuck Wolfe is a business consultant who has demonstrated the workplace value of the Mayer-Salovey-Caruso model in a range of effective training and development projects (US). Speaker Web Site Chuck Wolfe Chuck is a recognized expert in the emotional intelligence field. He and his work with clients are featured in the CRM Learning Video on Emotional Intelligence. Together with his colleague, David Caruso, he co-developed and teaches the certification program for the Mayer Salovey model of Emotional Intelligence and MSCEIT assessment tool. This year he has been a keynote speaker, consultant and/or trainer of EI with prestigious organizations such as Kaiser Permanente, MIT Sloan School, Anthem Blue Cross and Blue Shield, Eli Lilly, New York Times, Gaylord Palms Resort & Convention Center, International Society for Performance Improvement, Society for Human Resources and the MidAtlantic Employers Association. He has published several articles and been commissioned by the US Army to write a chapter on EI and Leadership with his colleague David Caruso for a new publication on leadership development due out in 2003. Chuck will also be part of the presentation team for “A Vision For An Emotionally Intelligent Education”.  As Project Manager for this team he taught Emotional Intelligence Critical Skills for Success to the Long Island, NY Valley Stream School District #24 administrative team and gave a half day keynote address about EI to the entire faculty and staff. Session Information: New Pathways to Emotionally Intelligent Performance Discussions. Key Concepts: Participants will learn to apply the tools and methods to enhance discussions of performance and other situations having high emotional content. In 2003 David Caruso and I created a two day workshop called “Emotional Intelligence Critical Skills for Success”. The program has been conducted in the US, Europe and Asia with much success. Clients have requested additional half day application modules. This presentation is a shortened version of the first applications module. This module, based on the Mayer/Salovey/Caruso ability based model of EI, emphasizes how to apply the practical skill and competencies necessary for effective, meaningful discussions about performance. The presentation will demonstrate how the wisdom in emotions can enhance your ability to have emotionally energizing discussions about individual performance. As a result of participating in our workshop, participants will: learn a specific approach for identifying, using, understanding and managing emotions during discussions about performance understand how to plan emotions for the beginning, middle and end of a performance discussion understand how to use Emotional Intelligence and core competencies to tie business needs to performance discussions. use the EI blueprint to solve problems and make decisions about when and how to hold performance discussions learn the distinction between what is truly a weakness and what is a development opportunity