Registered Psychologist, lecturer, Managing Director of Tandem Training (Leadership development consultants); author of “Heart of a Winner: Developing your Emotional Intelligence” (South Africa). Pieter van Jaarsveld, Ph.D. Registered Psychologist: Holds two Masters degrees; Has lectured at SA universities and business schools; Managing Director of Tandem Training (Leadership development consultants); Consults in SA, Africa and internationally. Presenter of various radio and television programmes; Regular conference speaker in SA; Latest publication: “Heart of a Winner: Developing your Emotional Intelligence” awarded CBSA Best Publication 2004 category: Family and Marriage. Session Information: Managing the Heat of the Heart. Key Concepts: Identify research proven and practical techniques (e.g. Ellis' ABCDE model) to enhance self-leadership, resilience and optimism. The leadership role of a manager has changed drastically. The following are critical to an organization and its managers: Identifying high performance and transformational characteristics Expanding traditional management practices. The transformational leader will be: Emotionally intelligent A Self-manager. Sustainable change can be developed. Delegates will discuss techniques to improve self-leadership and explore: The involvement of the supervisor Development plans Regular feedback, and How a buddy system can sustain results. The emphasis of this session will be on techniques to develop self-management, and not on research. Delegates will examine the effects of the past on subconscious and amygdala, and thus success; effect of emotions / mood of a leader on team members, results of company and on own health; techniques to develop self-leadership.